Tech support scams are a form of social engineering where attackers make deceptive calls or messages claiming to be from technical support. Attackers then pressure victims into paying for unnecessary services or granting remote access to their devices, often leading to data theft or malware installation.
Example:
Stephen receives an unexpected call from someone claiming to be a Kaspersky customer support agent. The caller informs Stephen that his computer is infected with a virus and offers remote support. Stephen grants remote access control to his computer thus exposing all his files to the attacker.
Prevention Tips:
- Don’t grant remote access to unknown or unverified individuals.
- Avoid sharing personal information with unsolicited callers or messages.